FAQ
Questions before choosing your kit.
Clear answers about gifting, shipping, symbolic meaning, and how to use your ritual kit.
Do crystals guarantee a specific life outcome?+
No. Our crystal kits are designed for symbolic meaning, reflection, and personal ritual. They are not intended to diagnose, treat, guarantee outcomes, or replace professional advice.
Are these products medical or therapeutic devices?+
No. They are lifestyle, gifting, jewelry, and ritual objects. They should not replace medical, mental health, financial, or legal advice.
Will every stone look exactly the same?+
Natural and crystal-inspired materials can vary in shade, pattern, and finish. Those subtle differences are part of the object’s character.
Where do you ship?+
Luna & Lattice is designed for English-speaking customers. Available destinations, rates, and delivery times are shown during checkout when shipping is active.
How long does shipping take?+
Most ready-to-ship kits are prepared within 2-4 business days. Personalized zodiac kits may take 3-5 business days before shipment.
Will I receive tracking?+
Yes. The production checkout flow should send tracking details by email once the order is fulfilled.
Can I choose a zodiac sign for the Zodiac Energy Kit?+
Yes. The Zodiac Energy Kit is designed around a selected star sign and a symbolic reflection card.
What should I know before using a crystal kit?+
Our crystal kits are designed for symbolic meaning, reflection, and personal ritual. They are not intended to diagnose, treat, guarantee outcomes, or replace professional advice.